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His career began in retail banking, where he honed his skills in assisting clients with various financial needs. Over the years, Daniel transitioned into supporting traders and investors, becoming well-versed in the intricacies of the trading industry.
At traderhelpbook.com, Daniel plays a pivotal role as the head of customer support. He is dedicated to ensuring that every user receives prompt and effective assistance. Daniel ‘s deep understanding of financial services and his commitment to customer satisfaction make him instrumental in providing a positive experience for our users. His friendly demeanor and problem-solving skills contribute to building trust and fostering long-term relationships with our community of traders and investors.
The broker we are checking today positions itself as a multiple winner of over 65 global awards, promising clients high-quality service and favorable trading conditions. In our ActivTrades review, we will examine exactly what the platform offers its clients and how attractive these offerings really are for traders.
ActivTrades states that it is regulated by ActivMarkets Empresa de Investimento, S.A., a company authorised and regulated in Portugal by the Comissão do Mercado de Valores Mobiliários (CMVM) under number 433 and registered under number 516 929 291. This information is accurate, and all details can be easily verified in official sources.
In addition, ActivMarkets participates in the Investor Compensation System (ICS) under number 164. Under the ICS, clients can receive compensation for eligible claims up to €25,000 in accordance with the system’s terms and conditions. This information is also accurate.
Although ActivTrades is registered in Portugal, the type of license it holds specifically allows it to operate within the country. This means that traders based in Portugal are likely to benefit from the highest level of regulatory protection. At the same time, ActivTrades is part of a larger corporate group with multiple legal entities. Therefore, when opening an account, it’s important to carefully consider which entity you will be dealing with. Choosing the wrong branch could complicate legal claims or dispute resolution, so it’s always best to clarify this in advance.
The ActivTrades website loads very quickly and offers a multilingual experience with seven available languages, making it accessible to a wide range of users. The menu is comprehensive and well-structured, allowing visitors to easily find all necessary sections, including trading platforms, account types, and educational resources.
All legal and regulatory information is clearly presented and easy to locate, which adds to the platform’s transparency. Additionally, the website is fully responsive and adapts seamlessly to any mobile device, ensuring a smooth experience for traders on the go. Overall, there are no complaints regarding the website, it is well-designed, functional, and user-friendly.
ActivTrades offers accounts for both individual traders and professional clients. Professional accounts come with enhanced features, such as leverage of up to 1:400, while standard accounts are designed for retail traders seeking balanced conditions. In addition, the broker provides an Islamic account option for traders following Sharia principles, as well as a demo account for practice.
The broker advertises competitive terms, including:
Overall, the broker does provide information on spreads, but the range is so wide that it is difficult to determine whether the spreads can be considered competitive. Traders are advised to check the specific instrument they are interested in directly.
ActivTrades pays particular attention to customer service, which is reflected in its high satisfaction ratings. Traders can reach support via several convenient channels: email, phone, and a live chat function that is available directly on the website. In addition, contact details and quick links to the broker’s social media accounts are displayed at the bottom left corner of the site, making it easy to stay connected. Additionally, there are direct links to Trustpilot, allowing clients to leave their own reviews or read feedback from other traders. Overall, the support system looks reliable and accessible. Clients have multiple ways to get assistance and share their experience.